Florist Vauxhall Online Delivery Terms

Florist Vauxhall E-commerce Terms & Conditions

Introduction

Thank you for choosing Florist Vauxhall for your online flower delivery needs. These Terms & Conditions ("Terms") set out the framework for all purchases, orders, and deliveries of floral products made through our website. This agreement is designed to create clarity for both you (the customer) and us (Florist Vauxhall) regarding the processes and expectations inherent in our online flower delivery service. By using our website to order flowers for Vauxhall and surrounding areas, you agree to comply with and be bound by these Terms. Please read them carefully before placing your order. If you have any questions about these Terms & Conditions, we recommend consulting them prior to ordering.

Application of Terms

These Terms & Conditions apply to all customers placing flower orders online with Florist Vauxhall for delivery within Vauxhall and the surrounding areas. Our aim is to deliver a professional and seamless experience, ensuring satisfaction across all customers in our local delivery zones.

Order Process

1. Product Selection: To place an order, select the desired bouquet or floral arrangement from our online catalogue. You can view images, descriptions, and pricing for each arrangement.

2. Personalisation: Where available, customise your selection by choosing options such as flower colour, size, or special messages. Due to seasonal availability, certain flowers may be substituted with similar varieties of equal or greater value, as outlined further below.

3. Recipient and Delivery Details: Provide accurate recipient information, including name, full address, and preferred delivery date. Please double-check delivery details: inaccurate information may cause delays or failed deliveries.

4. Review and Confirmation: Before finalising your order, review all details carefully. Once confirmed, you will proceed to payment.

5. Order Confirmation: After successful payment, we will send you an order confirmation outlining your purchase and delivery details. Acceptance of your order and formation of the contract will occur when you receive this confirmation from Florist Vauxhall.

Product Substitutions

Due to seasonal variations and flower availability, it may be necessary to substitute some of the flowers or foliage in your arrangement. Any substitution will be of similar style, quality, and value, ensuring the overall aesthetic of the bouquet remains as close as possible to the image and description provided online. We will contact you if substantial substitutions are required. By placing an order, you acknowledge and accept the possibility of reasonable substitutions.

Prices and Payments

1. Pricing: All prices listed on our website are in British Pounds Sterling (GBP) and, where applicable, include VAT at the prevailing rate. Delivery fees, if any, will be clearly stated during the checkout process and added to your total order value.

2. Payment Methods: We accept payment by major credit and debit cards. Payment is processed securely at the time of ordering via reputable third-party payment processors. We reserve the right to update the payment methods we accept at any time.

3. Payment Security: All payment information is handled via secure, encrypted channels. We do not retain your payment card details after transaction completion.

4. Payment Confirmation: Orders are only processed once payment is successfully authorised. If payment is unsuccessful or declined, Florist Vauxhall is under no obligation to fulfil the order, and you will be notified accordingly.

Delivery Policy

1. Delivery Area: Florist Vauxhall offers flower delivery throughout Vauxhall and nearby locations. Orders destined for areas outside these delivery zones may be refused or subject to adjusted delivery fees and timings.

2. Delivery Times: You may request a preferred delivery date during checkout. While we strive to deliver all orders on the requested date, deliveries during peak periods, such as Valentine's Day or Mother’s Day, may be subject to slight delays. Delivery windows are indicative and not guaranteed.

3. Unattended Deliveries: If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe place, or, if appropriate, attempt redelivery. We will leave a card informing the recipient of the delivery attempt and instructions for collection or rescheduling.

4. Delivery Issues: It is your responsibility to provide accurate recipient information. Florist Vauxhall cannot be held liable for failed or delayed deliveries where the address or contact details are incorrect or incomplete.

Order Amendments and Cancellations

1. Amendments: If you wish to amend your order (for example, to change the message, delivery date, or recipient details), please contact us as soon as possible after placing your order. While we will do our best to accommodate changes, once the bouquet creation or delivery process has started, amendments may not be possible.

2. Cancellations: Orders may be cancelled by notifying us in writing or via our customer service channels before the floral arrangement has been prepared or dispatched. For same-day or next-day delivery orders, cancellations may not be possible due to the swift turnaround required.

3. Refunds: Eligible order cancellations will be refunded to your original payment method in full. Once your arrangement has been prepared or dispatched, refunds cannot be issued except as outlined in our refund policy for faulty or non-compliant goods (see below).

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted unless the delivered product is deemed faulty or significantly differs from your order. If you believe your order is incorrect, damaged, or the flowers arrived in poor condition, please contact us with photographic evidence within 24 hours of receiving your delivery. If the issue is verified, we may offer a replacement, partial refund, or full refund, as appropriate. The decision to issue a refund or replacement is at the discretion of Florist Vauxhall based on the evidence provided.

Limitation of Liability

1. General: Florist Vauxhall will exercise reasonable care in providing flower arrangements and delivering them as per your instructions. However, we cannot accept liability for any loss or damage arising from events outside our reasonable control, including but not limited to delivery delays due to adverse weather, traffic disruptions, or incorrect address details supplied by the customer.

2. Indirect Damages: We are not liable for indirect, incidental, or consequential losses or damages, including but not limited to loss of enjoyment, loss of business, or loss of goodwill resulting from non-delivery or delivery of defective flowers.

3. Maximum Liability: Our total liability to you in respect of any order, whether in contract or tort, shall not exceed the total amount paid for the specific order that is the subject of the claim.

Customer Responsibilities

It is your responsibility to:

Provide accurate order and delivery information
Check your order confirmation for errors
Notify us promptly if service or product does not meet expectations
Certain flowers or plants may be harmful or toxic if ingested. Please take care if the recipient has allergies, and ensure arrangements are kept out of reach of children and pets as needed.

Intellectual Property

All content on the Florist Vauxhall website, including text, images, graphics, and logos, remains the intellectual property of Florist Vauxhall and its licensors. No part of this content may be reproduced, copied, distributed, or used for commercial purposes without prior written consent.

Privacy & Data Protection

We process your personal data according to the prevailing data protection legislation in the United Kingdom. Your data will be used solely to process your order and deliver services requested by you. We commit to the highest standards in protecting your privacy and will never sell or share your information with third parties for marketing purposes without your explicit consent.

Changes to These Terms & Conditions

Florist Vauxhall reserves the right to amend or update these Terms & Conditions without notice. Any changes will take effect immediately when posted on our website. It is your responsibility to check these Terms & Conditions before each order to ensure you are aware of any changes or updates.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes relating to them, shall be governed by and construed in accordance with the laws of England and Wales. By placing an order with Florist Vauxhall, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes that may arise.

Contact Information

If you have any questions or concerns about these Terms & Conditions, the order process, or any of our services, please consult our customer service team via the contact methods provided on our website. We strive to ensure customer satisfaction across all our flower deliveries throughout Vauxhall and the surrounding areas.

These Terms & Conditions were last updated in June 2024. They are intended to provide clear guidelines for all online purchases and deliveries within Vauxhall and its neighbouring locations.